Returns & Exchanges

Return Period

  • You can return your order within 14 days from the date you receive your package for a refund.
  • Returned items must be in the condition they were received, unwashed, and unworn. Make sure the hangtags are still on.

Return Shipping Instructions – Norwegian Customers

  1. Book Return Shipping:
    • Enter your phone number in the MyPostNord section on this page and follow the instructions
  2. Confirmation Email:
    • Once you have booked your return shipping, you will receive a QR code for print from Postnord.
  3. Printing the Label:
    • If you do not have access to a printer, bring the QR code (email) to your local Postnord delivery location or parcel locker. At the delivery location, an employee will scan the code and print a label for you.
  4. Shipping Cost:
    • Return shipping cost must be covered by the customer – from NOK 69.

If you wish to use your own shipping method, the return can be sent to the following address:

Run & Relax Scandinavia A/S

c/o 360 Logistics

Holtbråtveien 143

1449 Drøbak

Norway

Please clearly mark the return with the order number and contact information for faster processing.

Return Shipping Instructions – International Customers

Arrange Return Shipping: International customers must organize their own return shipping with a courier of their choice.

Confirmation: Ensure that you obtain and retain proof of shipment and a tracking number for your return package.

Shipping Cost: Return shipping costs must be covered by the customer. No shipping cost will be deducted from the refund, as the customer handles the return shipping themselves.

Return Address:

Run & Relax Scandinavia A/S
c/o 360 Logistics
Holtbråtveien 143
1449 Drøbak
Norway

Please clearly mark the return with the order number and your contact information for faster processing.

Uncollected Packages

  • Uncollected packages will incur a fee of EUR 30/NOK 300/SEK 300 to cover return and handling costs.

Exchanges

  • To exchange a product for a different size, color, or style, return the original item for a refund and place a new order.
  • Email your new order number to info@runandrelax.com to get the return shipping cost covered.

Faulty or Wrong Items

  • If you receive wrong or damaged items, replacements will be sent free of charge.
  • For manufacturing defects (e.g., issues with stitching, material, taping, zippers), contact: info@runandrelax.com

.

If you are experiencing issues using the returns form above, press the button below to open the form in a new window.

Gratis frakt

Alltid gratis frakt på bestillinger over 1500NOK / 1500SEK

Rask levering

Vi sender alle bestillinger innen én virkedag og leverer innen 2-5 dager

Sikre betalinger

Alle betalinger som behandles på nettsiden vår håndteres med høy sikkerhet

Trenger du hjelp?

E-post: info@runandrelax.com