Return Period
- You can return your order within 14 days from the date you receive your package for a refund.
- Returned items must be in the condition they were received, unwashed, and unworn. Make sure the hangtags are still on.
Return Shipping Instructions – Norwegian Customers
- Book Return Shipping:
- Enter your phone number in the MyPostNord section on this page and follow the instructions
- Confirmation Email:
- Once you have booked your return shipping, you will receive a QR code for print from Postnord.
- Printing the Label:
- If you do not have access to a printer, bring the QR code (email) to your local Postnord delivery location or parcel locker. At the delivery location, an employee will scan the code and print a label for you.
- Shipping Cost:
- Return shipping cost must be covered by the customer – from NOK 69.
If you wish to use your own shipping method, the return can be sent to the following address:
Run & Relax Scandinavia A/S
c/o 360 Logistics
Holtbråtveien 143
1449 Drøbak
Norway
Please clearly mark the return with the order number and contact information for faster processing.
Return Shipping Instructions – International Customers
Arrange Return Shipping: International customers must organize their own return shipping with a courier of their choice.
Confirmation: Ensure that you obtain and retain proof of shipment and a tracking number for your return package.
Shipping Cost: Return shipping costs must be covered by the customer. No shipping cost will be deducted from the refund, as the customer handles the return shipping themselves.
Return Address:
Run & Relax Scandinavia A/S
c/o 360 Logistics
Holtbråtveien 143
1449 Drøbak
Norway
Please clearly mark the return with the order number and your contact information for faster processing.
Uncollected Packages
- Uncollected packages will incur a fee of EUR 30/NOK 300/SEK 300 to cover return and handling costs.
Exchanges
- To exchange a product for a different size, color, or style, return the original item for a refund and place a new order.
- Email your new order number to info@runandrelax.com to get the return shipping cost covered.
Faulty or Wrong Items
- If you receive wrong or damaged items, replacements will be sent free of charge.
- For manufacturing defects (e.g., issues with stitching, material, taping, zippers), contact: info@runandrelax.com
.
If you are experiencing issues using the returns form above, press the button below to open the form in a new window.