All orders are processed at our distribution center in Norway within 1 business day, subject to payment clearance and stock availability. We operate Monday to Friday, except on Norwegian public holidays.
We ship to Norway and most countries in the EU (Sweden, Denmark, Finland, France, Spain, Germany, Poland, Italy, the United Kingdom, Portugal, Austria, Ireland, Switzerland, the Netherlands, Belgium, and Greece).
Estimated Delivery Time of Orders:
- Norway: 1-3 working days
- EU & UK: 2-5 working days
- An email will be sent when your parcel is shipped from our distribution center in Norway.
- During high season (e.g., Christmas, sales), deliveries may be slightly delayed.
To avoid delays, please ensure all your details (name, mobile number, delivery, and payment address) are entered correctly.
Cost & Delivery:
To Norway:
- Free shipping for orders above 1500 NOK.
- For orders below 1500 NOK, a shipping fee of 89 NOK will be added.
- All orders will be sent with PostNord
To Nordic Countries (Sweden, Denmark, Finland):
- Free shipping for orders above 150 EUR/1500 SEK.
- For orders below this amount, a shipping fee of 10 EUR/100 SEK will be added.
- All orders will be sent with DHL.
To countries within the EU and the UK:
- A shipping fee of 20 EUR is added to all orders.
- Prices are shown and charged in EUR.
- All orders will be sent with DHL.
TAXES & DUTIES
Norway:
- All prices in the webshop are shown in NOK and include Norwegian VAT of 25%.
Sweden:
- Swedish customers pay in SEK, and the prices include Swedish VAT of 25%.
International:
- For all international customers (except Sweden), prices are shown in EUR, and all duties are paid.
Return Policy for Refused Packages:
- If we receive packages from a customer/recipient who has refused the package sent to them, we reserve the right to charge the customer for all costs incurred in such a return, plus a handling cost of 30 EUR/300 NOK/300 SEK.
For any questions, please contact us at info@runandrelax.com.