Terms & Conditions

The conditions below apply to all contracts for the purchase and delivery of goods from runandrelax.com.

The conditions can be revised without notification and the date above will show the last revision. Please always read through the conditions before ordering. When you accept a transaction with us, you are also accepting our conditions of purchase. The transaction is complete once you have received your confirmation of order, and it is your responsibility as a customer to ensure that all information provided, such as your name, e-mail address, postal address etc. are correct.

THE AGREEMENT
These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.runandrelax.com. The agreement is concluded between you and Run & Relax Scandinavia AS, company reg. no. 997 185 706. Detailed contact information and other information about Run&Relax are set forth on the Website.

PRICES AND TAXES
The prices stated on the Website apply to orders placed on the Website. Shipping cost of 20€ will be added at check-out, while VAT and local taxes will be calculated and invoiced from your local tax authorities (or DHL).

Prices in the shops and online can differ. We reserve the right to change our prices. 

PAYMENT
You can opt to pay by card or PayPal in our web shop.

When paying by card, the money will be reserved in your account when placing the order, and deducted when the order is despatched from our warehouse. Payment will be processed by Dibs- a secure electronic payment service for Visa and Mastercard. Payments made on our website are just as secure as payment in a shop. The site is secured by SSL and all card details are encrypted. That means that no one can read your credit card number, name or address when the data is sent via the Internet. Run & Relax Scandinavia AS reserves the right to check card validity, address details of the purchaser and that there are funds available to cover the purchase price.

DELIVERY
We ship to France, Spain, Germany, Polen, Italy, United Kingdom, Portugal, Austria, Irland, Switzerland, Netherlands, Belgium, Finland and the USA. We also ship to Norway, Sweden and Denmark through our Norwegian site.

When your package is shipped you will get an e-mail that includes a link you can use to track your package up to the collection point.

Further information about Run&Relax’s delivery of products and the conditions for delivery are set forth here.

TRANSPORT DAMAGE OR UNDELIVERD PACKAGE 
If the goods are damaged or lost during transport, please take a photo of the package and the product, and let us know as soon as possible and we will help you further. Find our contact information here.

EXCHANGES AND RETURNS 
You have the right to cancel and return your order within 14 days. If you regret your purchase within this time period, you can send the items back and we will refund you the amount you paid for the goods. Note that the product must be returned in the condition it was received. The product can not be used /tested. The buyer must pay for the return postage. Refund for the returned goods will be credited to the credit card used when the order was placed. The refund will be carried out as soon as your returned goods are received. For more information about returns and exchanges read here (Link).

RIGHT OF WITHDRAWAL
The Act on the Right of Withdrawal entitles you to cancel your purchase. The Act requires that you notify us of your decision to do so within 14 days of taking delivery. The package must then be returned to us within 14 days. If you are exercising your right to withdraw from the purchase, the goods must be in the same condition as when you received them.

We are obliged to refund the amount you have paid, including the cost of shipping to you.

Any returns shall be sent to Run&Relax in accordance with the methods and directions set forth on the Website which you can find here.

UNCOLLECTED PACKAGES 
All our orders are sent direct from our warehouse. It is not possible to change/cancel an order once it has been placed. A charge of 20 euro will be added for uncollected packages to cover the cost of returning it and handling costs.

FORCE MAJEURE 
Run&Relax is not liable for any delays caused by circumstances beyond Run&Relax’s control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Run&Relax shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer andRun&Relax are entitled to terminate the purchase with immediate effect.

CHANGES TO THE GENERAL CONDITIONS 
Run&Relax reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. 

DISPUTES
The Parties shall seek to resolve any disputes between them. If this is not possible, the matter can be brought before the Norwegian Consumer Council in the area in which you live. All disputes shall be resolved according to Norwegian law.

 

These conditions were established by Run&Relax on 2017 - 10 - 01