Can I exchange a product bought online in the Run & relax brand store?
Yes, a full price product bought online at runandrelax.com can be exchanged in the Run & Relax brand store at EGER (Karl Johan, Oslo). However, if you want to claim a refund for return of products bought online this can only be done by shippingthem to back to: Run & Relax Scandinavia AS, PB. 19, 4855 Froland

Where do I enter my discount code?
By entering your code on the shopping cart page, the discount should become visible and your amount adjusted. After entering your discount code you proceed to check out.

How do I buy a gift card?
Gift cards are available for sale and use in the Run & Relax Brand Store at EGER shopping mall (Karl Johan, Oslo).

Electronic gift cards for use online are not yet available, but we hope to offer this option very soon.

How do I return or exchange an item?
You have the right to cancel and return your order within 14 days. If you regret your purchase within this time period, you can send the item back and we will refund you the amount you paid for the goods. Note that the product must be returned in the condition it was received. The product can not be used /tested. The buyer must pay for the return postage.

For return or exchange of products please use the following address:

Run & Relax Scandinavia AS,
PB 19,
4855 Froland

Remember to add a description on your return form, whether you want to exchange the product to a different size or colour, or if you want to return the product for a refund. You can only exchange to a product that costs the same as the product you have purchased. If you wish to exchange to a product that costs more or less then the product you are returning, you must return the product for a refund - and thereafter place a new order.

Note! It is important for us that you are satisfied. In case of manufacturing defects or flaws in the stitching, taping, zippers or the like, please contact us at: info@runandrelax.com. We will then send you a delivery slip, and you will not have to pay any extra shipping fees. If you have received wrong or damaged items, we send you new products free of charge.

How much duties and taxes will I have to pay?
All prices are shown in EUR and the customer will be debited in EUR. Note that all prices are shown in EUR and exclude Norwegian VAT (25%). VAT and local taxes will be calculated and invoiced from your local tax authorities (or DHL).

How do campaigns and offers work?
All offers are valid as long as the item is in stock, or valid up to and including the final date of a special offer campaign.

Is my package insured?
All your purchases are insured against theft and accidental damage whilst in transit from Run & Relax to your shipping address. Once your package has been delivered from your local post-office and signed for, it is no longer covered.

How can I track my order?
All international orders are shipped by DHL. When your package is shipped you will get an e-mail that includes a link you can use to track your package up to the collection point. You will be contacted by DHL when your package is ready for home delivery.

How long does delivery take, and how much will it cost?
We strive to deliver your order as soon as possible. International orders will be delivered within 5-10 days* from the day the shipping confirmation is received. *Please note that delivery times are provided as guidelines and do not take into account possible delays caused by customs clearance, payment authorization and/or stock availibility.

To ensure that you don’t experience any delays to your order, please make sure all your details (name, mobile number, delivery and payment address) are entered correctly. 

Shipping cost of EUR 20 will be added at check-out while VAT and local taxes will be calculated and invoiced from your local Tax authorities (or DHL)

Which countries does Run & Relax ship to?
We ship to France, Spain, Germany, Polen, Italy, United Kingdom, Portugal, Austria, Irland, Switzerland, Netherlands, Belgium, Finland and the USA. We also ship to Norway, Sweden and Denmark through our Norwegian site.

What payment methods does Run & relax accept and is it safe to use my credit card online?
We accept Paypal, Visa, MasterCard, American Express, Visa Debit. All payments are processed through a secure checkout system provided by Dibs. Your credit card will be charged once your order has been packaged and dispatched.

Is my personal information kept privat?
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party.

Do I need to set up an account to place an order?
You can shop at RUN & RELAX without creating an account. However, register with us and you’ll be able to enjoy the following benefits
- Track your orders and review past purchases
- Save your address so you can shop even quicker next time